Privacy and Return Policy

Your Privacy is Important to us...

The privacy of our customers is very important to us. We collect and store personally identifiable information such as names and email addresses gathered through subscription forms. The information we collect is treated as confidential and will never be sold, given, rented, traded or otherwise disclosed to others.


This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files saved on your computer, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it:http://tools.google.com/dlpage/gaoptout

Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at theGoogle Analytics Privacy Overview. Please note that on this website, Google Analytics is supplemented by "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (IP masking).

 

Return & Refund Policy

CREDITS / CLAIMS / RETURNS
In the unlikely event of a claim, only written claims within 14 days of invoice date will be considered. Returned goods will not be accepted unless we have acknowledged your claim in writing and advised you to return goods. Goods must be returned before credit is issued. 

ALTERATIONS / CANCELLATIONS
All charges incurred to date will be invoiced.

DISCLAIMER – CUSTOM DESIGN ITEMS
Prices quoted on imported products may fluctuate due to the fluctuations in the exchange rate and freight costs. Unless specified importing charges are additional and exclude sea or airfreight, Customs Duty, Clearance charges and local freight. 

WEBSITE IMAGES
Colours of items shown on our website are only indicative and must not be used for exact colour match. Always ask for a Sample from current shipment.